Privacy Policy

At Pack Fresh, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from www.packfresh.com.

1. Information We Collect

When you visit our site or place an order, we may collect the following information:

  • Personal Information: Name, billing and shipping address, email address, phone number, and payment details.

  • Device Information: Browser type, IP address, time zone, and cookies (used for site performance and analytics).

  • Order Information: Product purchased, purchase total, and payment method.

We do not store credit card information. All payments are processed securely through trusted third-party gateways (e.g., Shopify Payments, PayPal).

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you regarding your purchase

  • Send updates, confirmations, and customer support responses

  • Improve and optimize our website and shopping experience

  • Detect fraud or abuse

You may opt out of marketing communications at any time.

3. Sharing Your Information

We do not sell your personal information. We only share data with trusted third parties that help operate our website and fulfill your order (e.g., Shopify, payment processors, shipping providers).

These partners are required to protect your information and use it only for the agreed-upon purposes.

4. Cookies and Tracking

We use cookies to:

  • Remember your preferences

  • Track website activity and performance

  • Enable cart and checkout functionality

You can manage or disable cookies through your browser settings, but this may affect your experience on our site.

5. Data Retention

We retain your order information for our records unless and until you ask us to delete it. This helps with order history, returns, and compliance with legal obligations.

6. Your Rights

If you are a resident of the UK, EU, or certain U.S. states, you have the right to:

  • Access the personal data we hold about you

  • Request corrections, updates, or deletion of your data

  • Withdraw consent or object to data processing

  • File a complaint with a data protection authority

To exercise your rights, contact us at [your email].

7. Security

We implement industry-standard security measures, including encryption, to protect your data. However, no method of transmission is 100% secure, and we cannot guarantee absolute protection.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices. Updates will be posted here with a revised “Last Updated” date.